Terms of service

Last updated: September 30, 2025

INTRODUCTION
By using this website or purchasing from Maia and Mou, you agree to these Terms of Service.

GENERAL CONDITIONS
• Products are for personal use only.
• We may update these Terms from time to time without prior notice.

PRICING & PAYMENT
• Prices are in AUD and include GST where applicable.
• Orders must be paid in full before dispatch.
• We reserve the right to cancel orders suspected of fraud or unauthorised activity.

SHIPPING & DELIVERY
• Orders are shipped from Australia.
• Delivery estimates are not guaranteed and delays may occur.
• We are not liable for delays once goods are with the carrier.
• We are not liable for lost or stolen items.

RETURNS & REFUNDS
Please see our RETURNS and REFUND POLICY sections for details.

LIMITATION OF LIABILITY
To the maximum extent permitted by law, Maia and Mou is not liable for any indirect or consequential loss resulting from the use of our products or website.

GOVERNING LAWS
These Terms are governed by the laws of Australia (Victoria).

CONTACT
Email: hello@maiaandmou.com.au