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questions
How much is shipping and when will my order be dispatched?
Shipping is calculated at checkout and is calculated depending on the weight of your total order.
We ship with Australia Post and you will be provided with tracking details as soon as your order has been shipped.
All orders are shipped from Melbourne daily from Monday to Friday. Please allow up to 2 business days for your order to be dispatched.
How can I track my order?
Once your order has been dispatched, you will receive an email with your shipment tracking information, allowing you to keep tabs on the progress of your delivery.
If you need to get in touch, please email hello@maiaandmou.com.au with your name and order number.
Please note that if your order is returned to sender due to not collecting your parcel, you will have to cover the cost of return shipping.
I didn’t receive an order or shipping confirmation?
It is possible the confirmation email has gone to your junk folder or maybe we have an incorrect email address for you.
Please contact us straight away at hello@maiaandmou.com.au with the full name you placed the order under.
I love an item that is no longer in stock, is there any way I can order it?
We are a small-batch clothing brand, meaning that we only order a very small quantity of each item of clothing and we unfortunately don’t re-order or re-stock.
If you love something we suggest you purchase asap!
Where are your products designed and made?
All of our products are designed in Melbourne and the prints we use are created in-house or licensed from artists around the world.
Our products are carefully and ethically handmade by small manufacturers in China.
Do you sell gift vouchers?
We sure do! You can buy a gift voucher online right here.