Privacy policy

Last updated: September 30, 2025

Maia and Mou (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or otherwise interact with us.

INFORMATION WE COLLECT
• Contact details (name, email, phone, billing and shipping addresses).
• Payment details (processed securely by third‑party providers such as Shopify and not stored by us).
• Order and transaction history.
• Device and usage data (IP address, browser type, pages visited).
• Any information you provide when communicating with us (e.g., customer support emails).

HOW WE USE YOUR INFORMATION
• Process and fulfil orders.
• Provide customer support and communicate with you.
• Improve our website, products, and services.
• Send marketing updates if you have opted in (you may unsubscribe at any time).
• Comply with legal obligations and protect against fraud.

SHARING YOUR INFORMATION
• Service providers such as Shopify, payment gateways, and delivery partners.
• Third parties when required by law or to protect our legal rights.
• With your consent, such as when you opt in to marketing communications.
• We do not sell or rent your personal information.

SECURITY
• We take reasonable steps to protect your personal information. However, no online transmission is fully secure, and we cannot guarantee absolute protection.
• We retain your information only for as long as necessary to provide services or comply with legal obligations.

YOUR RIGHTS
• You may request access to, correction of, or deletion of your personal information at any time.
• You may opt out of marketing emails by using the unsubscribe link in our communications.

COOKIES
• Our website uses cookies and similar technologies to improve your browsing experience, analyse traffic, and personalise content. You may disable cookies in your browser settings, but some features may not function properly.

CHANGES TO THIS POLICY
• We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the “Last updated” date.

CONTACT
Trade Name: Maia and Mou
ABN: 29 558 167 839
Email: hello@maiaandmou.com.au
Mailing: P.O Box 6069, Caulfield South, VIC 3162